Arc'teryx
Arc'teryx

FAQs

Frequently Asked Questions

Arc'teryx products are available directly through our website and from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on Arcteryx.com.au contains a links to find an authorized retailer nearest you, or to locate an Arc'teryx brand store, click here

At this time, Arc'teryx sells directly to individuals online in the following countries:

• Australia

• Austria
• Belgium
• Canada
• China
• Czech Rep
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Japan
• Netherlands
• Norway
• Spain
• Sweden
• Switzerland
• The Netherlands
• United Kingdom
• USA

An account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order, faster returns, as well as quicker check-out next time. 

In order to benefit from the best performance of an Arc’teryx product ensure that your purchase is authentic. Visit our Counterfeit Information page for details on identifying features that sets Arc’teryx apart. 

At Arc'teryx, we respect your privacy. Arc'teryx will never sell, trade, rent or loan your personal information to any other organization. "Personal information" is information about an identifiable individual as described in applicable privacy legislation.

At Arc'teryx, we take steps to ensure we meet the privacy principles and requirements for personal information under Australian law. The purpose of our Privacy Policy is to inform our customers, visitors and other individuals we deal with about how we collect, use, and disclose personal information in our custody or control.

For more information, please visit our Privacy Policy page on our website.

A Pending Transaction is one that you have made with your Credit Card or your Card number which has not yet posted to your Account. When you make a Pending Transaction, the Available Credit on your Account is automatically reduced by the amount of that transaction. It usually takes 3 to 5 business days for the Pending Transaction to post to your Account. A Posted Transaction is one that you have made with your Credit Card or your Card number and that has posted your Account. 

A cookie is a piece of text stored on a user's computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ "cookies" (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately.

Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user's domain name and email address, or recognize you as a return visitor to our site.

Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally.

Please see our Cookie Policy link on our website for more information.

Although our WaterTight™ zippers are highly water resistant, they are not fully waterproof. Pockets constructed using waterproof fabrics may collect water if they are opened or accessed during wet or snowy conditions.

We strongly recommend that you keep any fragile or electronic devices in a sealable plastic bag inside an internal pocket. We do not recommend keeping items in your pockets that may be damaged by moisture. Arc'teryx is not responsible for any damage to electronic devices or personal equipment.

Thanks for your interest in the Arc'teryx Professional Program. Please fill out the Professional Program Application Form and the team will reach out and assist you. Hope that helps, let me know if you have any questions


General sizing information for Arc'teryx products is included on our Sizing Charts page. 

Arc'teryx will not be able to accept orders over the phone. Please order directly through the website and if you have any queries you can contact our customer service team. Customer Support Centre

We accept Visa, Mastercard, AMEX, and PayPal. 

Yes, it is secure to use your credit card and PayPal for purchases on our online store. Arc'teryx is PCI (Payment Card Industry) Compliant. Therefore we do not store any payment or financial information in our system. 

To ensure that the majority of purchases made are for the end user we will be actively restricting with suspected intent of on selling goods.

The reason behind this is to ensure that the purchase of commercial quantities in core items do not erode the availability and store experience of our intended guests.

This policy applies to all current and future Arc’teryx stores including but not limited to, Chadstone, Emporium, Websites, The Iconic and Moorabbin Outlet.

This policy only applies to those who are suspected on-sellers, if the guest is clearly buying for themselves use discretion to increase the quantities as appropriate.

All stores are to keep a log of suspected commercial transactions including names and items purchased.

Restrictions apply to purchases made by person(s), household, group, credit card or other forms of payment.  The following restrictions for all of the above are;

  • Two items of any model in any calendar month. Model is exclusive of gender and inclusive of colour.  EG: a customer or group can purchase two Women’s Atom LT Hoody and two Men’s Atom LT Hoody but cannot purchase two units of Men’s Atom LT Hoody in Black and two units of Men’s Atom LT Hoody in Kingfisher.
  • Any other repeat purchase patterns which may represent more than normal personal use.

Instead of a direct exchange, we offer a return and re-order policy for purchases through our online store. This entails returning your current product for a refund, and placing an order for a new product. All we ask is that your current product be returned within 60 days of the original purchase and be in new condition with the original packaging.


Refunds may take between 5-7 business days to process once the item has been delivered to our warehouse. Visit our Returns & Refunds page to start the return process.

Arc'teryx is part of the Amer Sports Group, a global collection of technically-advanced apparel and equipment brands. Arc'teryx and its factories strive to meet or exceed standards of social and environmental responsibility as outlined by our parent company. Amer Sports Group has posted position statements concerning these issues on their corporate website. You can view them here: amersports.com | Environmental Policy. 

Cancelling an order is the last thing we want to do, but it may be necessary due to some of these common reasons.

  • The item is out of stock
  • Discrepancy in billing information
  • Policy breach*

*Arc’teryx does not support Bulk Purchasing or Freight Forwarding. Orders outside of these policies may be cancelled without notification.

In the event your order is cancelled, you will not be charged, and any charges pending will be cancelled as well.

Please call us on 1800 271 107 for all Arcteryx enquiry's.

Please subscribe to our Arc'teryx newsletter to receive information about early releases, product launches, special events and VIP-only sales. You will also be in the running to win a $500 voucher to shop on our the website!

You can sign up using the following link: 

https://arcteryx.com.au/pages/newsletters

Our processing time before an order ships is up to 3 business days. From there it usually takes 1-4 business days to deliver to your address.

You will receive a confirmation once it ships and that will include tracking information as well, normally these are sent out around 5pm each day.

Once you receive your "order shipped" email from us however, you will be able to redirect your parcel to the correct address through the Australia Post tracking portal - that will be the quickest way of receiving your items to the new address.

Unfortunately, we are unable to amend or change the details of a tax invoice once it has been processed and issued.

Unfortunately we do not offer gift vouchers for our online or physical stores. 

As part of our ongoing community engagement, we partner with a select handful of athletes and community leaders across Australia & New Zealand.

To be considered for a position, please fill in an application using this link: https://j2eghvom2o1.typeform.com/ambassador

Due to a high number of applications, only shortlisted applicants will be notified

You are only able to access Arc'teryx stores for the region that you are currently located in. This has been implemented in order to avoid confusion, by auto-direct all customers to the web store of the country they're viewing in, so you can only browse the products that are available to you. 

At the moment we are dealing with a lot of freight-forwarding (people buying our stock in commercial quantities and sending it overseas for a higher resell), and so have processes in place to try and counteract this.

Overseas billing addresses/credit cards, use of VPNs are common occurrences that cause orders to be caught by our fraudulent filter. So please try to avoid these where possible when reordering. The funds assigned to your original order should clear off your payment method in a few days.

Unfortunately, we do not currently offer a click and collect service from our retail stores. 

You can log in and adjust your customer details on the below link: 

https://arcteryx.com.au/account/login

Please submit your enquiry on our Contact Us form and an agent will get back to you as soon as they are available. 

Our ABN for TAX purposes is 65 063 414 568

Arc'teryx does not offer volume discounts to businesses and does not have the capability to provide custom embroidery. 

To create an account, please fill out the form on our account registration page. 

you can download your tax invoice from your order confirmation email. Please scroll to the bottom of this email and click on the link 'download invoice'

Shipping & Delivery

Once you receive your "order shipped" email from us, you will be able to redirect your parcel to the correct address through the Australia Post tracking portal - that will be the quickest way of receiving your items to the new address.

We work hard to get all orders processed as quickly as possible, once an order has been placed and payment has been processed, you cannot cancel your order. If you need to return any items please wait until you receive the shipment and then visit our Returns and Refunds page.

After your order is processed you will receive an order confirmation number on screen and also by email. Your credit card or PayPal will be charged once your order has been placed. 

The status of your order can be checked on your 'Order Status' page in the 'Your Account' section of this website.

Items cannot be added to an existing order that has been confirmed. Your order is confirmed once you have completed the checkout stage and sent a confirmation number. If you would like to order additional items, you are welcome to place a new order online.

Yes. We ship to post office boxes.  The estimated processing and delivery time using express shipping is approximately 1 - 2 business days, however this timeline may vary with the final destination. 

Yes. The shipping address can be different from the billing address. 

Public holidays may effect shipping times. 

The packaging method will be determined by the product and number of products on your order. We take great care when packaging our products to ensure that all items arrive undamaged to their shipping destinations. 

All packages are insured through the shipping company used. 

Please use the below link to track your order: 

https://arcteryx.com.au/pages/order-tracking

Arc'teryx Australia provides free express shipping for all online orders. 

We use Australia Post as our shipping provider. 

If you are experiencing delays or issues with your delivery please contact Australia Post on the below link quoting your tracking number: 

https://auspost.com.au/help-and-support

Below are our average shipping times once dispatched from our warehouse in Melbourne, VIC:

Express shipping: Delivery within 2-5 business days.

Standard shipping: Delivery within 4-9 business days.

Once your order is shipped you will receive a shipping confirmation email.

Public holidays and high-volume times of year may cause a slight delay to regular processing.

Thanks for your patience as we try get this dispatched as soon as possible. 


To check the status of your order, please visit our Order Tracking Portal and enter your email address and order number. We update our tracking information as soon as it is available. 

Once your order has shipped, we'll send you a confirmation email with a tracking link. Click on the link to view the latest updates on your order and its estimated delivery date. 

Your tracking number will be emailed to you when your order ships. If you haven't received it, please check your spam folder. If it's not there, please contact our customer support team. 

Arcteryx Australia offers free express shipping on all online orders. 

If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates.

Please allow up to 24 hours for your tracking information to become available after receiving your shipping confirmation email. If you still face issues, contact our customer support team for further assistance.

If you receive the wrong item, please contact our customer service immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item. 

We're sorry to hear that you're experiencing issues with your order. Please check your confirmation emails to ensure all items were included in your shipment. If an item is missing, please contact our customer service team immediately so we can resolve the issue. 

Unfortunately, we do not offer international shipping. 

You can change your default address from your Account settings.


Returns

Items purchased at arcteryx.com.au may be returned for up to 30 days after the original purchase date. Items must be in as new condition with tags and returned in their original packaging.

If you would like to return your order, please fill out our returns form.

For safety and health reasons, climbing harnesses and underwear cannot be returned. 

Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment.

Refunds may take between 2-5 business days to process once an item has been delivered to our warehouse.

Please fill out the returns form on the below link: 

https://arcteryx.com.au/pages/returns

Unfortunately, we do not offer exchanges, so if you would like to swap sizes, you would need to return the product and reorder the correct product again.

Unfortunately, all online purchases must be returned through our online portal and cannot be returned to our physical brand stores. We apologize for any inconveniences here!

If you still would like to return your order, please feel free to click on the returns links below:

https://arcteryx.com.au/pages/returns


If the item you purchased does not fit you can return this by filling out our returns and refunds form.

If your order was placed using a discount code you can still return your order. Once it has been received and processed by our warehouse, please contact the customer service team for a replacement discount code. 

Warranty

Please fill out the warranty form on the below link:

https://arcteryx.com.au/pages/product-service-request

Arc’teryx warrants the following Arc’teryx products against non-conformance with
Arc’teryx material and workmanship specifications for the period of time stated below for the product (“Warranty Period”): 

PRODUCT/CATEGORY Warranty Period

Product/Category

Warranty Period

Practical Product Lifespan (defined below)

Apparel

 

Practical Product Lifespan (defined below)

Packs (other than Voltair Airbag and related accessories)

 

Practical Product Lifespan (defined below)

Footwear (other than ski boots)

1 year from date of purchase

 

Climbing Gear

2 years from date of purchase

 

Accessories

 

Practical Product Lifespan (defined below)

Voltair Airbag (excludes battery)

3 years from date of purchase by the original purchaser or 50 inflations, whichever occurs first

 

Voltair Airbag battery

1 year from date of purchase

 

Ski Boots

1 year from date of purchase

 
  1. You must be the original purchaser of the product with a valid proof of purchase from an authorized Arc’teryx dealer (i.e., this warranty does not extend to
    purchases from: (i) third party auction sites, (ii) unauthorized dealers
    operating through use of third party marketplaces, or (iii) dealers selling
    altered or modified products); and,
  2. The damage to your product must have been sustained as a result of normal, individual use (i.e., not subject to abuse). 

Practical Product Lifespan means the usual and customary wearable life of the product. The Practical Product Lifespan does not mean for your lifetime or mean a time period that is indefinite. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and moving parts will also wear Arc’teryx products are designed for long life and durability, if care instructions are followed carefully. If your product appears worn out, then it may be time to replace your product and we hope that Arc’teryx will be a part of your next buying decision. Practical product Lifespan will be determined in the reasonable discretion of an authorized Arc’teryx Customer Service representative who shall take into account at least the following factors: the type and nature of the product, the nature of the use of the product, nature of the product issue involved, and age of the product. The Arc’teryx Customer Service representative may require consumer information in order to make the foregoing determination and may not be able to make a determination without such accurate information from the consumer. 

THIS LIMITED WARRANTY DOES NOT COVER AND ARC’TERYX IS NOT RESPONSIBLE FOR:

  1. DAMAGES CAUSED BY MISUSE, ABUSE, OR BY ACCIDENT OR NEGLIGENCE
  2. FAILURE TO OBSERVE CARE INSTRUCTIONS INCLUDING INCORRECT LAUNDERING;
  3. DAMAGE CAUSED BY RIPS, CUTS OR TEARS;
  4. BURNS AND ABRASIONS;
  5. DOWN AND/OR FEATHER MIGRATION AND PULL-THROUGH;
  6. NORMAL WEAR AND TEAR;
  7. COSMETIC DAMAGE (I.E., MINOR SCRATCHES, SURFACE DEFORMATIONS, OR DISCOLORATION) INCLUDING NATURAL FADING OF COLORS;
  8. UNAUTHORIZED MODIFICATION OR ALTERATION INCLUDING ANY REPAIR
    DONE OUTSIDE OF ARC’TERYX CUSTOMER SERVICE;
  9. PRODUCTS WITH REMOVED OR DEFACED HOLOGRAMS, DATE CODES, OR TAGS; 10. PRODUCTS PURCHASED FROM UNAUTHORIZED DEALERS (INCLUDING,
    WITHOUT LIMITATION, PRODUCTS PURCHASED THROUGH (i) THIRD
    PARTY AUCTION SITES, (ii) UNAUTHORIZED DEALERS SELLING VIA
    THIRD PARTY MARKETPLACES, OR (iii) DEALERS SELLING ALTERED OR
    MODIFIED PRODUCTS);
  10. COUNTERFEIT PRODUCTS;
  11. PRODUCTS PURCHASED “USED”, “AS-IS”, “WITHOUT WARRANTY”, OR,
  12. ANY DAMAGES ARISING AFTER THE WARRANTY PERIOD.

If Arc’teryx determines that your product is subject to this warranty, Arc’teryx will, during the Warranty Period, in its sole discretion: (1) repair the product at no charge for labour or parts, (2) replace the product with the same model product, (3) replace the product with a comparable product should your product be discontinued or otherwise unavailable, or (4) provide you with a voucher to be used toward the purchase of other
Arc’teryx products on www.arcteryx.com.au  If Arc’teryx replaces your product, the replacement product does not start a new Warranty Period, but does fulfill the remainder of your existing Limited Warranty Period. Note - This warranty is limited
to one repair or replacement product per each original product purchase.

You shall be responsible for all taxes, fees, or other charges for shipping, transportation, postage or otherwise, except where prohibited. Until received by Arc’teryx, you shall bear the risk of loss. To the fullest extent permitted by law, the above three remedies shall be your sole and exclusive remedies under this Limited Warranty and supersede any prior contrary or additional representations, whether oral or written.

Warranty/Repair timing may depend on the type of product, the season, and the availability of parts and/or materials. Most can expect a 4-6 week turnaround. 

Unfortunately, we currently do not carry replacement shoelaces in our inventory. We apologize for any inconvenience this may cause.

Store information

Please use our 'Store Locator' on the below link to find an Arc'teryx Store near you:

https://arcteryx.com.au/pages/store-locator

Please call our brand stores on the below phone numbers: 


Chadstone number:  (03) 9563 3451

Emporium number:  (03) 9808 9400

Bondi Junction number: 0455 552 522

Galeries number: (02) 9265 6800 

Products

For the most accurate fit please refer to our size guide on the below link:

https://arcteryx.com.au/pages/sizing-guide

Layers are the instruments of keeping you dry, warm and using your energy efficiently. Put into the right systems, a good sequence of layers provides you with weather protection, moves moisture away from your skin, conserves or dissipates heat, and does this in the least amount of time. 

Use the layering guide to select your system and to understand how it works together. Function and comfort increase from effective layering.

The way that layers sit next to each other optimizes temperature regulation and moisture management inside your clothing, by allowing the fabric technologies to function at maximum performance. Proper layering also permits textiles to move freely over each other, so you don't experience restriction or chafing. Having an efficient system adds up to more time outdoors, safely and comfortably pursuing and pushing your activities of choice.

Your first layer, worn next-to-skin. In many ways, this layer determines your other layers.Lighter weights are best for warm conditions and/or high output levels. Heavier weights for cool conditions or lower output.Wool retains its warmth when wet and has natural anti-odor properties. Synthetics are lightweight, dry quickly and can be more abrasion resistant.

SHOP MENS BASE LAYER

SHOP WOMENS BASE LAYER

Air permeable layers that provide some warmth and protection, in addition to moisture management. 

Down fill mid layers have the greatest warmth-to-weight ratio. They are highly efficient, packable and light. Best suited to cool and dry conditions.

 Synthetic fill has the advantage of staying warm when damp, and durability in varied environments. These mid layers are less compact than down, more versatile. 

Hardfleece has a fleece interior bonded to a weather resistant outer fabric. These mid layers are highly air permeable, removing moisture but retaining warmth. Good for high output, cold conditions and moderate precipitation. 

Fleece is a thermal garment with air permeability, that can be worn as a standalone layer. Fleece offers high comfort, less weather resistance. 

Consider your base layer and your typical body temperature when selecting your mid layer. If you are often cold, choose a mid layer with less air permeability. If your base layer is warm, but you want weather protection, a lighter mid layer may work best.

SHOP MENS MID LAYERS & FLEECE

SHOP WOMENS MID LAYERS & FLEECE

When selecting insulation type, consider weight and weather conditions. Down provides the highest warmth-to-weight value and packs small, but it is best suited to cool and dry conditions. Synthetic materials remain warm when damp, are more abrasion resistant but less compact and heavier than down. 

Each type of insulation is available in a range of warmths, from superlight to severe cold.

SHOP MENS INSULATION

SHOP WOMENS INSULATION

Shells are the most weather protective layer, most often worn on the outside of all other layers. Evaluate your environment, expected output level and typical conditions when making your selection. 

GORE-TEX® shells are fully waterproof, windproof and breathable. Available in a range of fabric technologies, applicable to specific use and environments. 

Windshells are lighter weight, wind and weather resistant. Best suited to dry conditions, or minimal precipitation.

Softshell refers to a four-way stretch textile with an inherently durable smooth outer surface. Weather resistant and highly abrasion resistant, our range of softshells deliver varied degrees of warmth and protection. 

Composite garments are composed of more than one fabric technology. This is done to achieve optimal performance in targeted areas. For example, GORE-TEX® sleeves and shoulders for waterpoof protection, combined with a softshell torso to improve temperature regulation.

SHOP MENS SHELL JACKETS

SHOP WOMENS SHELL JACKETS

Designed to be worn over all other layers, belay jackets are an extra layer that is packable, lightweight and meant for use during periods of rest or low activity. 

Down filled belay jackets manage extreme conditions and periods of inactivity in cold temperatures. They are spacious and fully protective, worn over other layers.

SHOP MENS BELAY JACKETS

SHOP WOMENS BELAY JACKETS

NA sizing which can be seen on products like Arc'teryx beanies means that they are one size fits all. 

Arc'teryx designs helmet-compatible hoods for their jackets with specific features to accommodate helmets effectively:

  1. Adjustability: The hoods are typically highly adjustable with multiple drawcords or toggles. This allows the user to cinch the hood tightly around the helmet to prevent it from slipping or limiting visibility.

  2. Size and Coverage: Helmet-compatible hoods are larger and deeper than standard hoods. They are designed to fit over climbing, skiing, or mountaineering helmets without restricting movement or visibility. The extra space ensures that the hood can cover the entire helmet and still provide adequate protection and comfort.

  3. Brims and Wire Stiffeners: Many Arc'teryx hoods have built-in brims or wire stiffeners along the edges. These features help the hood maintain its shape and keep rain or snow away from the face even when worn over a helmet. The stiffeners also prevent the hood from flopping over the eyes or obstructing peripheral vision.

  4. Compatibility with Jackets: Arc'teryx designs their jackets and hoods to work together seamlessly. The hoods are strategically placed and shaped to fit the contours of the jackets, ensuring that they provide maximum coverage and protection when worn together.

  5. Material and Construction: The materials used in Arc'teryx hoods are chosen for their durability, weather resistance, and ability to stretch or adjust comfortably over helmets. This ensures that the hood remains functional and comfortable in various weather conditions and activities.

Overall, Arc'teryx helmet-compatible hoods are designed with attention to detail and functionality, aiming to provide outdoor enthusiasts with reliable protection and comfort when wearing helmets in challenging environments.

Synthetic and down insulations are two common types of materials used in outdoor gear and clothing for warmth. Here are the key differences between them:

  1. Material Composition:

    • Down Insulation: Down insulation is made from the fine clusters of fibers found under the feathers of ducks and geese. These clusters are highly effective at trapping air and creating warmth due to their three-dimensional structure.
    • Synthetic Insulation: Synthetic insulation is typically made from polyester fibers that are designed to mimic the insulating properties of down. These fibers are often arranged in a way that traps air similarly to down, but they are man-made rather than natural.

  2. Warmth and Insulation:

    • Down Insulation: Down is renowned for its excellent warmth-to-weight ratio. It provides very efficient insulation and is highly compressible, making it easy to pack.
    • Synthetic Insulation: Synthetic insulation generally performs better than down when wet. It retains its insulating properties when damp or wet, whereas down tends to lose its loft and warmth when it gets wet.

  3. Water Resistance:

    • Down Insulation: Down does not perform well in wet conditions. When wet, it clumps together and loses its ability to trap air effectively, thus losing its insulating properties.
    • Synthetic Insulation: Synthetic insulation dries quickly and retains its loft and insulating properties even when damp or wet. This makes synthetic insulation a more reliable choice in wet or humid environments.

  4. Durability and Maintenance:

    • Down Insulation: Down products can last a long time with proper care, but they require more delicate handling and care compared to synthetic materials.
    • Synthetic Insulation: Synthetic insulation is generally more durable and easier to care for. It can withstand more frequent washing and drying without losing its loft or insulation properties.

  5. Cost and Availability:

    • Down Insulation: Down products are often more expensive than synthetic alternatives due to the cost of sourcing and processing natural down.
    • Synthetic Insulation: Synthetic insulation tends to be more affordable than down, making it a popular choice for budget-conscious consumers.

Choosing Between Them:

  • Down is excellent for cold, dry conditions where lightweight warmth is crucial, and you can avoid exposure to moisture.
  • Synthetic is preferred in wet or humid environments, for those who want easy maintenance, or for budget-conscious consumers.

In summary, the choice between synthetic and down insulation depends largely on your specific needs, environment, and preferences regarding warmth, weight, water resistance, and durability.

Gore-Tex is a waterproof and breathable fabric membrane widely used in outdoor clothing, footwear, and accessories. It was invented in 1969 by Bob Gore, a chemist working for W. L. Gore & Associates. Gore-Tex is composed of expanded polytetrafluoroethylene (ePTFE), which is a form of Teflon.

The key properties of Gore-Tex include:

  1. Waterproof: Gore-Tex fabric is designed to be completely waterproof, preventing water from penetrating through the material.

  2. Breathable: Despite being waterproof, Gore-Tex allows water vapor (perspiration) to escape to the outside of the fabric, helping to keep the wearer dry and comfortable.

  3. Durable: Gore-Tex is known for its durability and resistance to abrasion, making it suitable for rugged outdoor activities.

  4. Windproof: In addition to being waterproof and breathable, Gore-Tex materials also provide windproof protection, shielding the wearer from cold winds.

  5. Lightweight: Gore-Tex fabrics are lightweight and packable, which is advantageous for outdoor gear that needs to be carried or worn for extended periods.

  6. Versatile: Gore-Tex is used in a wide range of products including jackets, pants, gloves, and footwear for activities like hiking, skiing, mountaineering, and biking.

Overall, Gore-Tex has become synonymous with high-performance outdoor gear due to its ability to provide protection from the elements while maintaining comfort and durability.

Product Care

Routine care and maintenance is critical for the optimum performance of your Arc'teryx GORE-TEX garment.

Dirt buildup and body oils from sweat can compromise the membrane and overall effectiveness of the textile’s Durable Water Repellent (DWR) treatment. DWR encourages water to roll off the surface –this is called ‘beading’. Regularly washing and re-applying DWR will restore the performance and extend the lifespan of your GORE-TEX garment. 

It depends on how often and how hard you use your gear. As a rule of thumb:
• Heavy use (e.g. running, ski-touring) – wash every 10 to 12 days of use
• Light use (e.g. dog walking, urban use) – wash every 20 to 30 days of use
Use your best judgment. If your garment looks dirty or is no longer beading water, it’s time to give it a wash. 

STEP ONE | PREPARE FOR WASHING
• Close the main and pit zippers.
• Open pocket zippers.
• Release tension on all elastic drawcords.
• Loosen and secure the cuff Velcro®.

STEP TWO | WASH
• Put your garment in the machine and add cleaning agent.
• Wash on medium heat (40°C/104°F) at regular cycle setting.
It is advised to use a second rinse cycle to remove any residual soap which will compromise DWR and garment performance.
STEP THREE | RE-APPLY DWR (IF NECESSARY)
If your garment is no longer beading water, it is time to re-apply DWR.
A spray-on DWR treatment will offer superior performance and the ability to target high-wear areas. We recommend:
• Arc’teryx Nu Care Products
• ReviveX® Durable Water Repellent
• Fibertec Blue Guard Spray-On

Remove your garment from the machine and shake off any excess water.
• Close all zippers
• Hang the garment and spray DWR on the face fabric –concentrating on high-wear area
• Turn the garment inside out for maximum uptake by the face fabric before placing in dryer.
STEP FOUR | DRY
• Place your damp garment in the dryer on medium heat for 40 to 50 minutes (or until dry to the touch) to effectively activate DWR. 

When possible, use a cleaning agent made specifically for technical fabrics. Outdoor specialty retailers carry various brands. We recommend:

• Arc’teryx Nu Care Products
• ReviveX® Pro Cleaner™
• Nu Down Detergent
• NU TECHNICAL DETERGENT
• Grangers® Performance Wash
• Fibertec Pro Wash

You may also use a liquid free-rinsing soap or gentle detergent. Avoid detergents that contain fabric softeners, fragrance, whiteners or colorants.
 We recommend running an extra rinse cycle on your washing machine to ensure any potential residue is fully removed from your garment. 

To prepare the garment for washing:
• Close the main zippers and pit zips
• Open pocket zippers
• Release tension on all elastic draw cords.
• Add cleaning agent to the machine and wash the garment on a medium heat setting (40°C / 104°F).
Remove the garment, shake to remove excess water and place it in the dryer. DWR is reactivated best when tumble dried at a medium heat setting (40°C / 104°F) for 40 to 50 minutes. 

DWR is a polymer coating that increases surface tension and helps water to bead and roll off. Applying DWR to your garment’s face fabric increases its hydrophobic properties and of repelling water.
If your garment is no longer beading water even after it has been washed and dried, it’s time to re-apply the DWR. A spray-on treatment offers the ability to target high-wear areas on your garment, encouraging its optimal performance.
• Arc’teryx Nu Care Products
• ReviveX® Durable Water Repellent
• Fibertec Blue Guard Spray-On
Once washed, remove your garment from the machine and shake off excess water. Close all zippers. Hang the damp garment and spray DWR evenly on the wet face fabric of the garment, concentrating on high-wear areas.
Next, place the garment in a tumble drier on a medium heat setting (40°C / 104°F) for 40 to 50 minutes. We do not recommend using a wash-in DWR. Before drying, turn the garment inside out for maximum uptake by the face fabric. 

Down relies on air between its clusters to retain warmth. When the face fabric of your garment becomes dirty, body oils and dirt attract water which can then transfer into the down, causing it to clump. Without the pockets of air between the down clusters, the garment loses its insulation properties.
Down is best washed only as necessary. To maintain performance, wash your garment when it shows signs of dirt or sweat, or the down is starting to lose loft or clump.
When possible, it is best to use a cleaning agent made specifically for technical down products. We recommend:
• Arc’teryx Nu Care Products
• ReviveX® Down Cleaner
• Grangers® Down Wash
• Fibertec Down Wash
• Nikwax Down Wash Direct

STEP ONE | PREPARE FOR WASHING
Close the main and pit zippers. Open pocket zippers. Release tension on all elastic drawcords. Loosen and secure the cuff Velcro®.
Front load washing machines are recommended; however, if you have a washing machine with an agitator (top loader), putting your garment inside a mesh bag will help protect it.
STEP TWO | WASH
Put your garment in the machine, add cleaning agent and wash on medium heat (40°C/104°F) at permanent press or gentle cycle settings.
Double rinsing is recommended.
STEP THREE | RE-APPLY DWR (IF NECESSARY)
If the face fabric of your garment no longer beads water, even after it has been washed and dried, it is time to re-apply DWR.
Remove your garment from the machine and shake off excess water. Close all zippers. Hang it and spray DWR on the face fabric, concentrating on high-wear areas.
STEP FOUR | DRY
Turn your garment inside out, lay it on a flat surface and remove excess moisture by gently pressing on it with a clean towel.
Place your garment in the dryer on low heat (permanent press cycle) with two “dryer balls” or clean tennis balls to prevent the down from clumping and to help it regain its loft. It will be necessary to periodically turn your garment inside out throughout the cycle to help it dry properly.
Down must be completely dried before storing to avoid clumping or mold. Be prepared for the process to take upwards of three hours. 

Arc'teryx gloves are constructed using a variety of materials and fabrics, and patterned uniquely to provide the perfect combination of dexterity and warmth.
Arc'teryx premium quality Lezanova leather "dries softly" maintaining suppleness as it dries. We strongly suggest that you keep gloves and mitts at a safe distance (at least one metre) from direct heat sources such as wood stoves, or baseboard heaters.
For washing, we recommend that you hand wash your gloves or mitts with a mild detergent in warm water, and then hang to dry. Do not use a washing machine, tumble dryer or any type of wash-in treatments.
Removable liners should also be hand-washed and dried separately. Both the outer shells and the glove liners should NOT be turned inside out. 

DWR is a polymer substance applied to the face-fabric of an Arc'teryx Softshell garment. When your Softshell garment is no longer shedding surface moisture as it used to—even after it's been washed and dried—it's time to reapply the DWR. We recommend:
• Arc’teryx Nu Care Products
• ReviveX® Durable Water Repellent
• Fibertec Blue Guard Spray-On

After washing close all zippers, hang the wet garment on a hanger and spray Fibertec Blue Guard Spray-On or ReviveX® Spray-On Water Repellent evenly onto the wet face fabric of the garment. Next, place the garment in a tumble drier on a medium heat setting (40°C / 104°F) for 40 to 50 minutes. We do NOT recommend using a wash-in DWR as this process does not guarantee an even distribution of the DWR solution across the entire garment. Instead we suggest using a spray-on solution as this can easily be applied directly and evenly to the entire garment. 

We recommend:
• Arc’teryx Nu Care Products
• ReviveX® Durable Water Repellent
• Fibertec Blue Guard Spray-On
First, wash your garment using Grangers® Performance Wash, Fibertec Pro Wash or ReviveX® Synthetic Fabric Cleaner. Then, use your chosen reproofing product spray directly on to the outer face-fabric of the garment while it is still wet. We do NOT recommend using a wash-in DWR as this process does not guarantee an even distribution of the DWR solution across the entire garment. Instead we suggest using a spray-on solution as this can easily be applied directly and evenly to the entire garment.
Tumble dry your garment inside out on a warm/medium (60°C / 140°F) temperature setting for approximately 30-40 minutes or until dry. 

Machine wash in lukewarm water and tumble dry at a low temperature. Do not bleach; avoid use of fabric softeners, do not iron or dry clean. For best results, launder garment with like-colours. For the optimal performance, throw your fleece garment in the washing machine when you wash your GORE-TEX jacket using Grangers® Performance Wash, Fibertec Pro Wash or ReviveX® Synthetic Fabric Cleaner. It removes all of the dirt, prevents odour from building up in the fabric and leaves no residue. 

We strongly recommend dry cleaning your woolen products, however in most cases, you may hand-wash your woolen garments in cold water using a special soap such as Zero/Woolite, then lay flat to dry. 

The best way to wash your footwear is simply with water. You can either rub the dirt off with your hands or else you can scrub the footwear with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild or pure soap and rinse the footwear thoroughly to remove any residue. Leave the footwear to dry (don't use a dryer or any other source of heat). If you leave the footwear outside, leave them in the shade. They should dry overnight, but it might take longer depending on the climate. 

Footwear liners should be hand-washed only, using a pure, mild soap, or a normal detergent. Do not use bleach, or fabric softeners. Footwear liners should be hung to dry and NOT put in the tumble dryer. 

The best way to wash your pack is simply with water. You can either rub the dirt off with your hands or else you can scrub the pack with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild or pure soap and rinse the pack thoroughly to remove any residue. Hang the pack to dry (don't use a dryer or any other source of heat). If you hang the pack outside, leave it in the shade. It should dry overnight, but it might take longer depending on the climate. 

To remove gum or sap from a garment, first freeze the substance with some ice, then use a dull butter knife to scrape off as much as you can. Soak the garment in a water/white vinegar solution, and then either wash it in warm water with mild powder laundry detergent or with a cleaner specifically designed for cleaning synthetic garments, such as Grangers® Performance Wash, Fibertec Pro Wash or ReviveX® Synthetic Fabric Cleaner. For really stubborn stains, brush with a soft bristle brush, like an old toothbrush, using Grangers® Performance Wash, Fibertec Pro Wash or ReviveX® Synthetic Fabric Cleaner diluted with 3 parts water.
To remove grease from a GORE-TEX® garment, you should dampen the stain and then rub the stained area with Grangers® Performance Wash, Fibertec Pro Wash or ReviveX® Synthetic Fabric Cleaner diluted with 3 parts water (dishwashing detergent can also be used with fair results). You can then clean the jacket in warm water, again using the Grangers® Performance Wash, Fibertec Pro Wash or ReviveX® Synthetic Fabric Cleaner (see above: "How do I wash my GORE-TEX® jacket?"). If the stain persists, you can use Grangers® Performance Wash, Fibertec Pro Wash or ReviveX® Synthetic Fabric Cleaner or sponge it with a safe cleaning fluid which can be found at a grocery store. If cleaning fluid is used, the DWR will need to be reapplied. 

We recommend washing with cold water on a gentle cycle separate from normal clothing, drying on low heat on a low/delicate setting.

Pills are the result of normal wear and tear—broken clothing fibers on the surface become tangled together. Over time, these threads clump together, forming the characteristic lint ball that is stuck to your clothing. During a wash cycle, they can attract loose micro-threads, speeding up the fabric pilling process.

Clothes pilling can also happen with everyday friction such as parts of your clothing rubbing together, a backpack or purse or even moving around on the couch.

There are some ways you can help slow down or prevent fabric pilling by reducing the friction or abrasion your clothes experience day-to-day. This could include avoiding wearing a backpack with your favorite top, reducing your layers to prevent fabrics from rubbing, or choosing a tightly woven fabric as your second clothing layer. These precautions won’t get rid of pilling altogether, but they can help slow down the process.

A fabric shaver is one the fastest ways to remove pilling from clothes. If the pills are not too stubborn, a lint roller or sticky tape can also be a quick and easy option.


 Keeping it clean keeps it out there. Keeping it out there means more adventure, less waste.

Our physical retail stores occasionally offer a free washing service exclusively for Arc’teryx GORE-TEX gear. To be informed of when our next fee washing service will become available we recommend subscribing to our newsletter. 

Please call your nearest store for any questions.

Order & Payment

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To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order. 

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Arc'teryx Community Survey

All discounts codes from the survey will be issued on the 18th of June and will expire on the 25th of June. 

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